PRIVACY POLICY

Last Updated: 8/31/2026

This Privacy Policy applies to your access and use of the Pokapoka Kitchen, LLC website, ordering forms, and other online programs (“Online Services”) provided by Pokapoka Kitchen, LLC. (“Pokapoka Kitchen, LLC”, “we”, or “us”). By accessing or using any of the Online Services, you agree that you have read and agree to be bound by this Privacy Policy.

Our business is located in San Diego, California, United States. Our online privacy practices are governed by the laws of the United States and the State of California.

1. INFORMATION WE COLLECT a. Information You Provide to Us

  • User Information: Name, mailing address, telephone number, e-mail address.

  • Business / Organization Information: Organization name, billing/invoicing address, contact person name, and job title for corporate catering orders.

  • Order Information: Menu items, delivery date/time/location, headcount, dietary restrictions, and specific delivery instructions.

  • Financial & Payment Information: Billing information processed securely through QuickBooks Payments. We do not store your full payment card information on our servers.

  • Self-Reported & Demographic Information: Voluntary feedback, allergy notifications, or preferences.

b. Information We Collect Automatically

  • Service Data: Pages viewed, links clicked, and interactions with the Online Services.

  • Device & Log Information: IP address, operating system, browser type, and traffic statistics.

  • Geolocation Information: General location based on IP address.

  • Cookie Information: Information collected through cookies, web beacons, and similar technologies (See Section 5).

c. Information Collected from Third Parties We may receive information from third-party payment processors (QuickBooks Payments) and order form providers (Jotform, Squarespace). We do not purchase data from data brokers.

2. HOW WE USE YOUR INFORMATION We use the collected information to:

  • Process, confirm, and fulfill your catering, delivery, or onsite service orders.

  • Send order confirmations, invoices, and delivery notifications.

  • Coordinate delivery and onsite services with our staff.

  • Respond to inquiries and send promotional communications (which you may opt out of).

  • Improve our services, prevent fraud, and comply with legal obligations.

3. SHARING OF PERSONAL INFORMATION We do not knowingly disclose your Personal Information outside of Pokapoka Kitchen, LLC, except to:

  • Service Providers: QuickBooks Payments, Google Workspace, Squarespace, Jotform, and Make, solely to assist in operating our business.

  • Delivery & Onsite Staff: Necessary details (address, contact name) are shared with staff handling your specific order and are not retained by them afterward.

  • Legal & Corporate: As required by law, or in connection with a corporate transaction such as a merger or sale.

  • We do not sell your personal information or share it with third-party marketing partners without your explicit consent.

4. NON-PERSONAL INFORMATION Aggregated or non-personal data that does not identify an individual may be used for analytics and service improvement.

5. COOKIES, WEB BEACONS, AND ONLINE ADVERTISING We use Essential Cookies (for core features like form submissions) and Analytics Cookies (via Squarespace) to track website usage. You may control or disable cookies through your browser settings, though this may affect website functionality.

6. SOCIAL NETWORKING AND THIRD-PARTY SITES Information supplied to third-party social networking services or linked sites is subject to their respective privacy policies. We are not responsible for their privacy practices.

7. CALIFORNIA & NEVADA RESIDENT RIGHTS

  • Shine the Light Law: California residents may request information regarding personal information disclosed to third parties for direct marketing purposes (contact info@pokapokakitchen.com).

  • CCPA Rights: California residents have the Right to Know, Correct, Delete, and Opt-Out of the sale/sharing of personal information, as well as the Right to Non-Discrimination.

  • Do Not Track (DNT): We do not track customers across third-party websites for targeted advertising and do not respond to DNT signals.

  • Nevada Residents: We do not sell personal information for resale purposes.

8. CHILDREN Our Online Services are not intended for anyone under 18. We do not knowingly collect personal information from children under 18.

9. SECURITY & RETENTION We use reasonable administrative, technical, and physical safeguards to protect your personal information. We retain personal information only for as long as reasonably necessary for business, legal, accounting, and tax purposes.

10. MANAGING YOUR INFORMATION & CHANGES To update your information, opt out of marketing, or exercise privacy rights, email info@pokapokakitchen.com (Subject: Privacy Request). We will notify you of material changes to this Privacy Policy by posting updates on our website.